Returns / Exchanges

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Frequently Asked Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

Any item purchased from Felina in its original condition (brand new) with all merchandise tags attached may be returned within 30 days of purchase for a prompt refund or exchange.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
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